Cancel Order

1. Conditions of order cancellation
Customers are always allowed to cancel their order within 24 hours after placing the order successfully.
After 24 hours from placing the order after placing the order, the request to cancel, change the order will not be accepted because the order is locked for processing and shipping.
2. How to cancel an order?
a. Prepare the required information: Order email, order number (in the order confirmation letter), specific requirements about cancel order.
b. Send request with above information to email: [email protected] with subject: [Cancel order + Order number]
3. Refunds for canceled orders
Once we receive your request, we will respond with approval or denial within 2 business day. Refund time within 3 days of receiving email. The refund value corresponds to the canceled order value.